Policy & Terms of Service.

1. Food Products Policy

• Strictly non-returnable after delivery for safety reasons.

• Report issues (damaged/incorrect items) within 24 hours to [email protected] with order # + photos.

2. Non-Food Products

• Shipped via Royal Mail Tracked 24hrs (signature required)
• Returnable within 5 days if:
✓ Unused with original packaging/tags
✓ Return shipping prepaid by customer
✓ Refund issued after inspection

3. Pricing & Product Availability

• Prices and menu items may change without notice.
• We reserve the right to:
  ✔ Limit quantities per customer
  ✔ Discontinue products temporarily/permanently
  ✔ Adjust service areas based on demand

4. Local Reading Orders

✓ Pickup: Schedule this via our email with your order number

✓ Same-Day Delivery: Uber Dispatch (Order by 12pm )

5. Shipping Schedule

UK-Wide Shipping

• Food Orders: Shipped Mondays & Thursdays only via ParcelForce 24hr (to ensure freshness).
• Non-Food Items: Dispatched within 24 hours via Royal Mail.
• Delivery Fees: Calculated at checkout (no hidden charges).

Important Notes:
• Frozen items require signature on delivery (for food safety).
• Delivery dates are estimated once parcels are with Shipping partners.
• Missed deliveries will follow our Shipping Partners’s redelivery process.

6. Policy Updates

Terms may be revised periodically. Continued orders constitute acceptance of current policies.

Contact: [email protected]

We are committed to providing a seamless and delightful online food delivery experience for all our customers.